This refined mountain craftsman resort is less than five minutes from Park City’s celebrated Main Street, and an easy 40-minute drive from Salt Lake City International Airport (SLC). We hope to welcome you again to our residence in the future.Montage Deer Valley, is reminiscent of the great mountain lodges of the West. Happy to hear that you enjoyed our residence otherwise and had a great ski trip to Deer Valley. Thank you for reporting both issues to the front desk and making us aware so we can ensure that this does not happen again during future stays. This also should not have happened and we are glad to hear that it was quickly and easily fixed. We are also glad that you caught the valet/housekeeping charges on your bill. This is not something that is allowed and should not have happened. Unfortunately, they did not follow the hotel rules regarding repair work and caused the odor which wafted into our residence. We looked into this and learned that the residence next door had independent contractors doing work in their unit that day. "We are so incredibly sorry that you had this unusual experience at the Montage. Robert, the homeowner would like to share the following message: *This review was originally posted on Vrbo Robert B. Not the fault of the owners, just hotel staff probably being unaware of specific arrangements with individual units. They were happy to remove the charges when we pointed it out, but suggest future renters look at their closing bill as well. A smaller nit, but worth mentioning for future renters is that on check out the hotel charged us for valet parking and housekeeping even though those were included in the VRBO rate.
The smell was super strong and could not be good to be breathing in those fumes. Since we were leaving the next day, it wasn't worth a fuss but had we been regular hotel guests, we would have insisted on changing rooms. We reported it to the front desk again the following day upon check out and suggested that they figure out what the cause is ASAP before the unit is re-rented.
#Deer valley montage windows#
We resorted to turning off all the heat/AC in the unit (we suspect this might be the culprit) and keeping the windows open all night. He said he would have someone follow up but that never happened. We explained that that was not possible given that we had reserved this particular unit and were not hotel guests. A second guy came up with the fan, took one whiff and suggested we have the hotel switch us to another unit. We immediately called down the front desk and the guy they sent up wasn't sure of the cause but offered up an industrial fan and said they would look into it. When we returned in the afternoon from skiing, the unit had an overwhelming smell that could best be described as noxious nail polish or paint remover (strong solvent smell). We did have one major issue on the day before leaving. The unit was great, in perfect shape and exactly as advertised. It's exactly like staying in the hotel with all the same amenities. We've stayed at this Montage more 10 times over the past 5 years (it's the best place to stay in Deer Valley!) but this is our first time doing so via VRBO (as opposed to the hotel directly). Just back from a quick three day stay at this unit which is located in the Montage Deer Valley.
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